Prime video stuck playing

[Koushikan]

Hi, after one ui 2.5 on my S10 LITE,  prime video is stuck..Video is stuck while audio plays. Video syncs after 5 secs only to be stuck again. Pls help.Have uninstalled and re-installed the app.Thanks

[himz12 · Accepted solution]

Yep facing the same issue .. post update today...
as a resolution ... under STREAM AND DOWNLOAD, disable hardware acceleration

This will fix issues for Prime video.

[Rohanm83]

by doing that the quality is really bad .. hd and hd 1080p do not come

[himz12]

yes agreed buddy... iam still searching for a permanent fix...but for now atleast it started working

[Ehsank]

did you clear cache ?
if not then long press on icon>app info>storage >clear cache >restart your device then try

[Koushikan]

all things tried, including reinstalling the app and restarting the phone.

[Rohanm83]

there has to be a permanent solution for this , it started after this 2.5 update

[Anonymous]

Same problem here. Getting video rendering error.

[Questor]

Try doing a factory reset to see if it helps

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support