Original topic:

Prime video shutters while watching videos

(Topic created on: 3 weeks ago)
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rakeshchouhan
Active Level 1
Options
Galaxy S
I'm facing issue with prime video while watching videos. It stutters a lot tried to change the motion smoothness setting but no luck.
3 Comments
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Pavandivvela
Active Level 7
Galaxy S
Yeah for me too .. uninstalled multiple times but still same
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rakeshchouhan
Active Level 1
Galaxy S
There is fix to force all app to run in 120hz but it will drain battery and I don't want to do that. Samsung should really fix this issue.
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