Original topic:

Portrait Mode not working on rear camera on S20 FE

(Topic created on: 08-15-2021 01:56 AM)
Kumarreddy709
Beginner Level 2
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Galaxy S
Portrait mode is not working on rear camera on S20FE  (G780F) even I'm capturing photo from 1- 1.5 m distance. There id no option for changing background for photos clicked in portrait mode from rear camera. I have visited service center and they changed camera sensors but still issue is not resolved. Is it a problem with the software or with my device. Previously I had overheating issue and for that mother board is also replaced and heating issue is also not resolved. My mobile is just 6 months old and it had been in service center for a month for two replacement of the parts. It is really worst service.... It's totally unworthy buying Samsung devices. #worstservice 
4 Comments
RajeshKumar21
Expert Level 5
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Galaxy S
REPLACE WHOLE DEVICE WITH NEW ONE !
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Kumarreddy709
Beginner Level 2
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Galaxy S
I've requested for replacement but they are not responding
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Samsung_Support2
Expert Level 1
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,  
Samsung Customer Support

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sangy45
Beginner Level 2
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Galaxy S
My mother board also changed....front portrait works good but rear one isn't
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