I am using s26 ultra for the past 2 days. I do a lot of video call mostly using google meet. During the call i found out that video quality in low light to be very poor in fact i have been using s21 before and it's video call quality is much better even though it is a 5 year old phone. Does any one have any idea whats wrong and any solution for this?
I think because the s26 ultra phone just release recently The Snapdragon 8 elite gen5 " maybe" not fully recognise from Google Meet because this new snapdragon using new ISP " image signal Processor or wider f1.4 aperture can cause a bit aggressive noise could lead to software driven blurriness.Wait for new update from Google Meet .Hope can clear the question🙏🙏🙏
Video call quality may vary depending on lighting conditions, network stability, and the application being used. In low light environments, the device may automatically adjust exposure and image processing, which can affect the perceived video quality during calls.
We recommend ensuring that your device software is updated to the latest version by going to Settings > Software update > Download and install. Also ensure that the Google Meet application is updated to the latest version and try testing the video call in better lighting conditions and with a stable internet connection.
Both my devices are updated to the latest software also Both devices use updated Google meet. I have got stable Internet connection. I used to do low light video call through my s21 5g in the past a lot. I'm using s26 ultra in the same lighting condition still the video quality is very poor. Since i do a lot of video call this is very important to me. I still use my s21 to make calls right now. I even visited an authorised samsung service center and they didn't have any solution. This is not the experience I expected from such a brand. I bought this phone on preorder completely believing the brand and now it has failed my expectations and I'm really disappointed
Thank you for your feedback and for sharing your experience with the Galaxy S26 Ultra. We sincerely understand your concern regarding the video call quality, especially since this feature is important for your daily use.
As the device and application are already updated and the issue persists under the same conditions, we recommend proceeding with a Remote Management (RM) session so our technical team can directly review the device settings and camera performance in real time.
During the RM session, a Samsung expert can securely access the device with your permission and check the settings, perform diagnostics, and assist with troubleshooting. The connection is secure and only active during the session you approve. (Samsung)
We appreciate your patience and your feedback, which helps us continue improving the user experience.
