VinayRai
Active Level 6
Options
Galaxy S
Hello Samsung if you are charging premium for your flagship devices same as Google or Apple please provide the post sale services same as them. Even a device which costs far less than your premium ones gets update faster and far more stable than your version, yes am talking about OnePlus. We want a commitment from your side to get the updates on Timely manner. Your devices lag and have too many bloats that is already provided by Google. Email App, Messeging App, S Voice and what not. This is not what we expect from Most Trusted Brand in India (all hyped). Learn from Note 7 mistakes consumers are not gonna stick to Samsung as we have so many better options in Android unlike Apple. Remember that. U just cant charge a hefty amount and give us nothing in return. A better serviceability we expect.
5 Comments
glorified
Active Level 5
Options
Galaxy S
guess what today my iphone 5s got the 10.3 update which is available for all apple devices.. and our samsung does not believe in providing updates after a year..
enigmashubham
Active Level 7
Options
Galaxy S
Exactly!! Flagship Fastest at launch and slowest at launch of next flagship.
0 Likes
sidrock
Active Level 5
Options
Galaxy S
agreed ....
0 Likes
Samsung_India_
Active Level 10
Options
Galaxy S
"We understand your concerns related to Samsung device upgrade. We will provide this feedback to relevant departments so that better upgrade policy can be attained for customers. But, meanwhile, we would like to advice on three key aspects:
- Samsung plans to provide Nougat upgrade to many devices (after S7 & S7 Edge) in 2017. S6 & S6 Edge is planned to receive very soon. Samsung can't confirm any date until decided as mobile market is highly prone to changes & very competitive.
- With many devices to upgrade & appreciable inbuilt new features, Samsung assures priority for customer service both on terms of quality & timely update.
- Samsung continues to most Trusted Brand in India under ""Consumer Durables"" category. Please check http://brandequity.economictimes.indiatimes.com/news/business-of-brands/most-trusted-brands-2016-brand-ranking-category-wise/56761714
With respect to above points, we would like our customers to continue to keep faith in service & mobile product quality.
"
0 Likes
Imranphysics
Active Level 9
Options
Galaxy S
Why should we have faith in you Samsung? What have you given us other than fake promises? Listening to your 'soon' from last one month but yet no sign of Nougat in S6/edge. Instead of copy pasting here go and do some work if you really care for us
0 Likes