Original topic:

Please update 5g software

(Topic created on: 11-13-2022 07:45 PM)
228 Views
Anonymous
Not applicable
Options
Galaxy S
I have s21 5g mobile. It doesn't support 5G yet. The company said that it will run after the update. But now after the launch of 5G, the update has come 2 times but still 5G has not worked. Don't know what Samsung wants to do. If he does the same in such expensive mobile s series then who will take it. Many people are talking and going on. Now Android 13 has also arrived. So why is it that it is working for some and it is not working for others. I have also done the latest update, still it is not working.
8 Comments
DurgaMutyala
Active Level 6
Galaxy S
You're from which part of india?
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Anonymous
Not applicable
Galaxy S
Yes
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Anonymous
Not applicable
Galaxy S
See thisScreenshot_20221113_193500_Airtel.jpgScreenshot_20221113_193442_Airtel.jpg
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Anonymous
Not applicable
Galaxy S
Samsung listed 5g support in Airtel webside but my mobile not working 5gScreenshot_20221113_193500_Airtel.jpgScreenshot_20221113_193442_Airtel.jpgScreenshot_20221113_193406_Airtel.jpg
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DurgaMutyala
Active Level 6
Galaxy S
You're related to any of this cities? Screenshot_20221113_194931_Chrome_1000028746_1668349193.jpg
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saltaf
Active Level 10
Galaxy S
It is the service provider fault, 5G in India is at very beginning stage, will take 4-5 years to mature ( service providers dont want) even as on today after 4G launch still we dont get true 4G on pan india.
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kau1996
Active Level 3
Galaxy S
Only if jio sends you an invite then only you will see 5g after one ui 5 i am using 5g in mumbai location
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cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologies for the same. Samsung is working rigorously to release Software Updates on all eligible devices. Most of the 5G devices will get a Software Update to Enable 5G Services by mid-November as updated in our Media communications too. Please stay tunes for the update.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support.

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