Original topic:

Please I need help sir

(Topic created on: 09-14-2023 09:56 PM)
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chada
Active Level 1
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Galaxy S
My help is I have Samsung Note 20 still have my details in the application even I have changed my phone to Samsung s23 ultra .. I reset it from the factory 
2 Comments
Galaxy S
Hi
Which application is this?
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Samsung_specialist
Community Manager
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Galaxy S

Hello,

We would like to inform you that the factory reset should clean app all your phone's apps and data. However, If after the factory reset you can notice that the details are still available. We need you to try rebooting the device then try again the factory reset. Otherwise, If the details are still available kindly contact Samsung directly to be able to help remotely. https://www.samsung.com/ae/info/contactus/

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