I am a user of Samsung S22 ultra. After updating the software on Nov 5, 2024. I am facing an issue while installing apps from google play store. Applications are getting downloaded but while installation It shows "Can't install app. Please try again..". I tried all steps available to resolve this issue but nothing worked.
I have also completely reset my phone 2 times. But that didn't help me as well. If anyone knows how can I deal with this then that would be so helpful.
1. *Corrupted Google Play Store cache*: The update might have caused issues with the Play Store's cache. 2. *Insufficient storage space*: Although you mentioned resetting your phone, it's possible that some residual data is occupying storage space. 3. *Google Play Store version issue*: The update might have caused compatibility issues with the current Play Store version. 4. *Device certification issue*: The update might have affected the device's certification, causing issues with app installations.
*Advanced Troubleshooting Steps*
1. *Clear Google Play Store cache and data*: Go to Settings > Apps > Google Play Store > Storage > Clear Cache and Clear Data. 2. *Check and free up storage space*: Ensure you have sufficient storage space available. You can check storage space by going to Settings > Storage. 3. *Uninstall and reinstall Google Play Store updates*: Go to Settings > Apps > Google Play Store > Menu (three dots) > Uninstall updates. Then, open the Play Store and update it to the latest version. 4. *Perform a factory reset with a twist*: Before performing the reset, go to Settings > Accounts > Google > Remove account. Then, perform a factory reset. After the reset, set up your device and add your Google account again.
*Escalation*
If none of the above steps resolve the issue, it's likely a more complex problem that requires Samsung's attention. I recommend:
1. *Contact Samsung support*: Reach out to Samsung's customer support via phone, email, or live chat. Provide them with detailed information about the issue, including the troubleshooting steps you've taken. 2. *Visit a Samsung authorized service center*: If Samsung support is unable to resolve the issue remotely, visit a Samsung authorized service center for further assistance.
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Kindly turn off Auto Scan App Protection permission then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
● Setting >Network preference > auto update apps > Turn on Don't auto update apps.
● Kindly try to update/ install the app by following the given steps. 1) Open the Google Play Store app Google Play. 2) At the top right, tap the profile icon. 3) Tap Settings and then About and then Play Store version. 4) You’ll get a message that tells you if the Play Store is up to date. Tap Got it. If an update is available, it will automatically download and install in a few minutes.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
