Pink and green lines on S22+ after update

[savio47]

I purchased Galaxy S22+ on 29th March 2023 for a high price. This month after doing the Samsung's security update, I got on my phone.

Last week, I visited the service centre, they checked and said warranty is over , as my phone is 1yr and 4months old.

So it will cost 15k for screen replacement. How is it my fault when my phone has no physical or liquid damages, but the issue occurred due to Samsung's faulty and defective update? 

Today, I revisited the Service Center and got Job sheet/ Acknowledgement of Service Request.

All are saying same - you need to pay and your s22+ model is not included in free replacement

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[savio47]

Didn't undestand 'Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue' . I sends emails and called support, all saying chargeable

[goodthings]

Your's most welcome to here.

[Kuldip_raval]

Contact ceo via email. Wait for their answers, Make some proofs and then you can go to consumer court.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues. However, you have already visited the service center, where our team provided guidance after inspecting your device. Please note that our free repair policy applies only to some selective models. So, the charges applicable to the repair which was confirmed by the service team. They will provide you with original parts at a genuine cost.

Warm Regards,
Samsung Customer Support

[Gaurav_Mar]

I am also facing the same Green and Pink line issue on my Samsung S22 and Samsung is not providing any free replacement for their faulty update even though the are addressing the same issue on S22 Ultra

[sivak05]

https://r2.community.samsung.com/t5/Galaxy-S/Green-Pink-Line-Issue-Unite-amp-Be-Heard-Let-s-Get-Sams...