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Original topic:

Phone updates

(Topic created on: 11-28-2021 05:28 AM)
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simonsims12
Active Level 1
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Galaxy S
Hello everyone, I have a samsung S10plus now its using android 10 and I want to update it,but the issue is when go to settings- software update its showing that the phone is updated, so what can I do ?
2 Comments
maxwellmoyo
Active Level 4
Galaxy S
Are you using the custom ROM of the phone or you changed somehow ??
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Tsogo_sam05
Moderator
Moderator
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Galaxy S

Hi, simonsims12 kindly note that your device may need to booked in for a Software reload. It seems like the current software loaded on your device is malfunctioning. Please go to the below link to locate the closest Authorized Service Center to you.

https://www.samsung.com/za/support/service-centre/

You can also backup using Smart switch and then factory reset your device. Herewith Smart switch link:

https://www.samsung.com/za/support/smart-switch/

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