Phone suddenly started hanging

[DrTdv]

I'm using s10. Android 11 . My internal space and RAm are sufficient enough . Suddenly today phone stopped working and had to restart . Happened two time . 

I'm very selective about using my phone so other useless apps,cached data or anything that may cause damage are not present. Wonder why this happened. 

Anyone faced same issue ? 

Please share.

Thankyou.

[Ehsank]

Try these steps and lets see

A. Clear Wipe Cache Partition.
Steps to perform.
1) Turn off the device.

(Connect with type C cable/type C earphone only for Android 11)
OR
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect other mobile.

2) Press and hold the Volume Up key and the power button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.



B. Check in safemode and observe is there same issue in safemode too
if not then problem may due to other downloaded apps
and if same issue in safemode then try to visit service centre

steps to turn safemode;
long press on power button>
long press on power off option>click on safemode >your mobile will restart and turn into safemode.

Keep in mind that in this mode only inbuilt system app will work

[Ehsank]

Meanwhile send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

[LILTABZ]

Ya I'm also facing same issue with s10+

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support