Original topic:

Phone performance gone down. It is lagging, heating up, and battery draining

(Topic created on: 04-11-2022 03:48 PM)
143 Views
Mananmaheshwari
Active Level 3
Options
Galaxy S
I'm facing this issue that my battery is draining very fast and my phone is lagging a lot. And getting heated up as well.
Is this happening with everyone with s21+? 
5 Comments
Galaxy S
Nope ... my sister has one and it's working fine .
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Garvit96
Active Level 1
Galaxy S
Yes happening with me too. got any solution ?
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Ab_Heartsy
Expert Level 3
Galaxy S
Did u update it recently?
If yes give it some time to learn ur usage patterns, n do a reboot once 2-3 days n also turn on "auto optimisation" in device battery care settings page.
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nooralam0101
Active Level 3
Galaxy S
Same problem hanging lot
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cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Check space availability:

Is there sufficient space available on your device?
Kindly check the space on your device:
Path: Settings > Device Care >Storage

To improve the device performance there should be sufficient space. Request you to keep at least a ''minimum 20% internal memory free''.

Kindly check RAM in your device:-
Path: Settings>Device care>Memory.

To improve the performance RAM of the device should be free. So, clear the RAM memory once a day.
Check app cache
Does the device hang while accessing any particular Application/Game etc?

Please follow the below steps
1- Clear app cache through Device care:

Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on Device care.
Step3: Tap on Storage.
Step4: Tap on CLEAN NOW.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask question).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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