Original topic:

Phone heating issues

(Topic created on: 05-13-2020 02:27 PM)
81 Views
Raveen
Active Level 1
Options
Galaxy S
Anyone else experiencing the heating issue in their s9 plus ? It is repeatedly heating up and causing glitches. 
3 Comments
Jacksonligy
Active Level 2
Galaxy S
Yes mine too. It's getting really heated up. Can't even touch my phone if I remove the back cover.
(S9 plus)
Jacksonligy
Active Level 2
Galaxy S
I have report the issue let's hope samsung solves the issue
cs_member9
Active Level 7
Galaxy S

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

We at Samsung understand your concern. Kindly follow the below mentioned steps to improve the performance of the device:

 

1. Too many apps installed on device may cause the device heating issue. Uninstall the unnecessary apps if not using them.

2. Usage of mobile phone when charging may cause the heating issue. So we recommend you to avoid usage of mobile phone while charging.

3. Long duration of graphics intensive gaming sessions may cause the heating issue.

 

We would request you to please click on the mentioned link to resolve the issue related to device heating:https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If the issue still persists, register your concern in Samsung Members Application in order to assist you better. (Samsung Members App > Feedback >Error report > Attach log file for any issue)

 

Thank you for writing to Samsung.

 

Warm Regards,

Samsung Customer Support

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