Original topic:

Palm swipe screen shot not working

(Topic created on: 03-17-2024 06:44 AM)
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Nithulan12
Active Level 1
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Galaxy S
Palm swipe capture in in advance future turned on but this picture is not working with samsung s 23 regular
2 Comments
MOQBALI
Expert Level 3
Galaxy S
If Palm Swipe to Capture is turned on in the settings but it's not working on your Samsung Galaxy S23, here are some troubleshooting steps you can try:

1. **Restart Your Phone**:
Sometimes a simple restart can fix minor glitches.

2. **Check Palm Swipe Setting**:
- Go to Settings > Advanced features.
- Make sure "Palm swipe to capture" is turned on.

3. **Clear Cache Partition**:
- Turn off your phone.
- Press and hold the Volume Up button and the Power button simultaneously.
- Release both buttons when the Samsung logo appears.
- Use the Volume Down button to navigate to "Wipe cache partition."
- Press the Power button to select it.
- After the process is complete, select "Reboot system now."

4. **Update Software**:
- Ensure your phone's software is up to date. Go to Settings > Software update > Download and install.

5. **Test in Safe Mode**:
- Boot your phone into Safe Mode to see if a third-party app is causing the issue.
- Press and hold the Power button.
- When the Power off icon appears, press and hold it until you see the Safe Mode option.
- Test the Palm Swipe feature in Safe Mode. If it works, then an app might be causing the problem.

6. **Factory Reset (as a last resort)**:
- Backup your important data.
- Go to Settings > General Management > Reset > Factory data reset.
- Follow the on-screen instructions to reset your device to factory settings.

7. **Check for Physical Damage**:
- Ensure there is no physical damage to the screen, as this could affect the touch sensitivity.

If after trying these steps the Palm Swipe feature still doesn't work, there may be an underlying issue with the hardware or software that requires further investigation. In that case, it's best to reach out to Samsung support or visit a service center for assistance.
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Samsung_specialist
Community Manager
Options
Galaxy S

Check Palm Swipe Setting - Go to Settings > Advanced features. - Make sure "Palm swipe to capture" is turned on. Also we recommend you watch the video in our website to know how it works

https://www.samsung.com/ae/support/mobile-devices/how-to-take-screenshots-with-a-palm-swipe-on-your-... 

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