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04-10-2020 11:05 AM in
Galaxy SPUBG on S20+ lagging! Tried doing everything: free RAM, close all apps, stop game optimization services. Still the same. The game worked flawlessly when i put smooth graphic setting with extreme frame rate, but now it still lags. It is like waggling chicken, losing frames continuously despite lowering frame rate.
I tried all graphic setting, higher graphics problem gets worse. I am now regretting the decision, wondering if I want to send for replacement but found COD works very nice. My current iphone 8 runs PUBG extremely smooth on high graphics and 60Hz frame rate. Samsung, is this hardware fault or a software glitch?
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04-10-2020 12:24 PM in
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04-10-2020 12:32 PM in
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04-10-2020 12:53 PM in
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04-10-2020 01:08 PM in
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04-10-2020 01:18 PM in
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04-10-2020 01:23 PM in
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04-10-2020 01:53 PM in
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04-14-2020 09:51 PM in
Galaxy Sso guys no new solution which works yet. I request @Samsung team to suggest something better than their generic response on similar post. We have spent huge amount on phone and can at least expect if not high class but moderate gameplay quality which is also not achieved I by now have tried different combinations ofnlow resolution to high and low frame rate to extreme. Also tried 60 vs 120hz refresh rate . Tried also screen resultion to FHD or lower. GAMES STILL LAG ESPECIALLY PUBG.
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04-15-2020 09:45 AM in
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04-22-2020 11:34 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We are sorry for your inconvenience. Please perform the below mentioned steps to resolve the issue:
1. Check space availability: Settings > Device Care > Storage
Request you to keep at least ''minimum 20% internal memory free''
2. Check space availability: Settings > Device care > Memory
To improve the performance RAM of the device should be free. So, clear the RAM memory once in a day.
3. Check app cache
a. Clear app cache through Device care : Settings > Device care > Storage > CLEAN NOW
b. Clear cache memory of a particular application : Setting > Apps > Now pick the app. For example 'Samsung Internet' > Storage > Clear Cache.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support