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06-10-2021 09:36 PM in
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06-10-2021 10:04 PM in
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06-10-2021 10:06 PM in
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06-10-2021 10:08 PM in
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06-11-2021 08:31 PM in
Galaxy SBut to eliminate your problem, do the following steps:
1. Open your cloned whatsapp account->settings->chats->chat backup.
Backup all your messages, photos, videos, docs on your device and your google drive.
Ensure that you remember the credentials of your google account that you're using as backup.
2. Next,open play store and download whatsapp business. Install, add your phone number, verify your otp. You will get a prompt asking whether you want to restore your content from backup. Select your google account and all your content will be restored on your account after sometime.
3. Lastly, go to settings and disable the option of dual messenger.
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06-11-2021 09:16 PM in
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06-13-2021 07:38 PM in
Galaxy SKindly accept my above comment as the solution so that other people facing this issue can be benefitted.
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06-13-2021 07:50 PM in
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06-13-2021 07:55 PM in
Galaxy SBut given the track record of Samsung, you can't be very sure😅.
Everytime they fix an issue, another issue seems to crop up. Moreover, literally everyone using dual messenger is facing this issue for over a month now, but still not a suitable response from them has come.
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06-13-2021 12:00 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support