Original topic:

Overheating issue while using the camera app

(Topic created on: 08-21-2024 03:29 PM)
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Tanw
Active Level 1
Options
Galaxy S
Hi everyone,I’m reaching out to see if anyone else has been experiencing overheating issues with their Samsung Galaxy S22 while using the camera app. Every time I use the camera for an extended period, especially when recording videos or using high-resolution settings, my phone heats up significantly. The phone becomes warm to the touch.

Has anyone else faced this issue? If so, have you found any solutions or workarounds that help manage the heat? I’m wondering if this is a common problem with the S22 series or if it's something specific to my device.Any advice or insights would be greatly appreciated!

Thanks!
Tanajee
7 Comments
Wodehouse
Expert Level 5
Galaxy S
Try reducing resolution. Cleanup your phone to provide additional space. Phone getting warm during a long video shoot is normal
ch4A
Active Level 8
Galaxy S
Camera app heating of issues raising.
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Rohit_S22
Active Level 7
Galaxy S
I thik all s22 user facing same issue, including me
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that when you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. However, kindly perform the following steps to resolve your issue by the given links.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

Tanw
Active Level 1
Galaxy S
Thanks for the suggestions, I'll give them a try.
ch4A
Active Level 8
Galaxy S
Overheating issue while using the camera app are sensible part.
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