Thank you for reaching out to us. We understand that your Samsung S24 Ultra is experiencing overheating issues after the December security update, and we apologize for the inconvenience.
To help resolve this issue, please try the following steps:
Check for Pending Software Updates: Sometimes, a minor update following the main security update may address such issues. Go to Settings > Software Update to ensure your device is fully updated.
Disable Unnecessary Apps and Features: Turn off apps or features that may be running in the background and using excessive resources. Go to Settings > Battery and Device Care > Battery to see which apps are using the most power.
Restart the Device: A restart can often resolve temporary issues and allow the system to refresh.
Check for Overheating Apps: If overheating occurs when using certain apps, try uninstalling or updating them to the latest version. Some apps might not be optimized for the latest software update.
Use Battery Saver Mode: If the phone continues to overheat, try enabling Battery Saver mode to reduce power consumption and heat generation.
If the issue persists after trying these steps, please feel free to reach out again. We may need to escalate this issue or guide you to a Samsung Authorized Service Center for further inspection.
