As per your concern, we want to inform you that your device supports the OTG feature. If you are facing OTG connectivity issue, then kindly follow the given steps:
Check different OTGs with your device Check another pen drive Check with genuine OTG cable Check whether the device is OTG compatible or not
Check the USB connection Perform interactive checks through the Samsung Members apps. Path: Samsung members > Get Help > Interactive checks > Charger/USB).
Clear data of USB settings To clear the data off the USB, please follow the below steps. Setting > Apps > Three dots (Appearing at the top right corner) > Show system apps > Search USB Settings > Tap on storage > Clear data of USB Settings.
Reset app preferences Please follow the below steps. Settings > Apps > Three dots (Appearing at the top right corner) > Reset app preferences (It'll reset the permissions of all applications)
In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
