We would like to express our deepest apologies for the inconvenience you have experienced regarding the battery drainage issue after the recent software update. To address the battery issue, we recommend the following steps:
Use the Original Charger: Ensure that you are using the original charger that came with your device. Using third-party chargers may lead to compatibility issues and affect your battery's performance.
Diagnose Battery Issue: a. Navigate to your device's "Settings." b. Scroll down and select "Battery and Device Care." c. Choose "Battery." d. Here, you can view the battery usage and identify any apps or processes that are consuming an unusually high amount of power. You can take necessary action by optimizing or restricting these apps to improve your device's battery life.
Service Center Check: If the issue persists after trying the above steps, we recommend visiting the nearest Samsung service center. Our expert technicians will be able to thoroughly diagnose and address the battery issue and ensure that your device is functioning optimally.
