Original topic:

OneUI 7 update issue

(Topic created on: 3 weeks ago)
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jameslal
Beginner Level 3
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Galaxy S
Between lock screen and home screen, there is glitch. The micro animation or motion makes the home appear 2 times on S22, process. Unlock via PIN after long time phone being idle , like first unlock in morning. Home screen doesn't appears in one clean animation. Does anyone else also facing this issue? 
1 Comment
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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