As per your concern, we want to inform you that it can happens due to network glitch. Meanwhile, Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.
● Galaxy device ringtone issue: 1. Increase your device's volume. Close all apps and stop playing media. Then, use the volume buttons to increase your device's volume. The ringtone volume won't increase if headphones are connected or media is playing.
2. Verify your ringtone settings. You can set a default or custom ringtone for your phone, or a specific ringtone for a contact. You can also set sounds for alerts and messages. If you've set a custom ringtone for other calling apps, check the sound settings within those apps. Contact the app developer for further assistance.
3. Check if "Mute all sounds" is on. Path: Go to Settings, tap Accessibility, then Hearing enhancements. Tap the switch next to "Mute all sounds" to turn it off.
4. Check if Airplane mode is on. Swipe down from the top of the screen with two fingers to open Quick settings. If Airplane mode is on (blue icon), tap it to turn it off.
5. Check for modes that might mute your phone. Go to Settings, then tap Modes and routines and Digital Wellbeing. Turn off any modes (like Sleep or Relax) that might silence the ringtone.
6. Check your Do not Disturb settings. Swipe down from the top of the screen with two fingers to open Quick settings. Touch and hold the Do not Disturb icon to check its settings. You might have accidentally enabled it for too long. If you want to keep Do not Disturb on but still receive calls from certain contacts, you can set up exceptions.
7. Restart your phone. Swipe down from the top of the screen with two fingers, tap the Power icon, tap Restart, and tap Restart again to confirm. Wait for your phone to restart and check if the problem is solved.
8. Factory reset your phone. ⁕ If nothing else works, an app might be interfering with your ringtones. Perform a factory reset to restore default settings. Test your ringtones before reinstalling apps. ⁕ If you do not hear any sounds at all, you may need to check your speaker. You must have song files downloaded on your device to set one as a ringtone. You cannot use songs from Spotify or other streaming services as ringtones.
If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.
