I have multiple routers at home, so the signal remains strong throughout- but for some reason my S21fe forever has not been able to connect to the stronger wifi in range- and would still be connected to the wifi at the other end of the house.
It's not there in OnePlus or iphones, so it seems to be an one ui problem.
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
1. Please check if the router is working properly. If there is a problem with the AP router trying to connect to Wi-Fi, the connection may be lost. So, check again after restarting the AP router you are using.
2. Make sure your phone is within the Wi-Fi range of the router. If there is a lock inside the Wi-Fi network icon, it is a password-protected network. When entering the password, be careful and enter it correctly. Wi-Fi passwords are case-sensitive.
3. Next to the Wi-Fi network you are trying to connect to is an icon that indicates the strength of the signal. Having a weak signal may cause connectivity issues. If you are receiving a weak signal, try moving closer to the Wi-Fi source and connect again.
4. You can use the Samsung Members app to diagnose Wi-Fi connectivity issues. Open the Samsung Members app, go to ‘Support’ and tap ‘Phone diagnostics’, and select ‘Wi-Fi’ to test it.
If the Wi-Fi network that you want to connect to is not appearing, there is likely an issue with your Wi-Fi signal or router.
1) Switch off your Wi-Fi router at the wall and wait 2-3 minutes before turning it back on. Once the router has successfully connected to the internet again, try to connect to your network on your phone.
2) Some Wi-Fi routers support both 2.4GHz and 5GHz. Most Galaxy devices will switch between these channels automatically when required. For example, when you are closer to the router your device will switch to 5GHz and swap to 2.4GHz when further away.
3) Make sure there is no interference between the router and your phone. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.
4) If possible, try and connect your device to a different Wi-Fi connection. If you can connect, you should contact your Wi-Fi provider for more assistance.
2. If you are connecting to a home Wi-Fi network, check if the other devices you own can connect. If you are unable to connect with any of your devices, the issue is likely with your Wi-Fi.
If the router and Wi-Fi network are working without problem but the phone still does not connect, please restart the device.
And you may try resetting the Wi-Fi settings on the phone. Please make sure that you have the correct Wi-Fi password before resetting it.
*Path to Reset settings: Settings > General management > Reset > Reset Wi-Fi and Bluetooth settings > tab ‘Reset settings’
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
