Original topic:

One UI7 update issue

(Topic created on: 04-23-2025 09:57 PM)
60 Views
BalaJB
Active Level 5
Options
Galaxy S
Hai
Anyone has the solution for the following issue
Phone restarted multiple times
Update restart from 0 two times this third time
Update stops at 91% at all attempts 
Update menu keeps popping up every 5 seconds not allowing me to use my phone 
At this point i dont event want this kinda Update 
Samsung standard replies even after log reports sent via samsung members app
No solution with them too
I guess it ain't server load something else at this point coz it's 3 time update download started from 0%



14 Comments
Sid23
Active Level 6
Galaxy S
Connect to wifi ...and try with ice try ...i do that
0 Likes
BalaJB
Active Level 5
Galaxy S
Downloaded through wifi only
Tried once in mobile network to
Reset my network too
Still same issue persists
0 Likes
OMESHrajNAYAK
Active Level 1
Galaxy S
Same issues s24 ultra 91%
0 Likes
AD859
Active Level 1
Galaxy S
So on 3rd attempt it was successfully downloaded
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly follow the below given steps by using the given link to update device software.

● Please take note of the following important instructions before proceeding with any software updates on your devices:
1. Ensure that you have a stable Wi-Fi connection on your mobile device. Downloading via a mobile network may result in additional charges.
2. Check that you have enough storage space available on your device to accommodate the updates.
3. Make sure your device has sufficient battery life for the update process (above 50%).
4. Kindly restart the device.
Path: Press the power and volume down keys simultaneously for a few seconds.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

0 Likes