Original topic:

OTP Autofill problem

(Topic created on: 02-29-2024 10:20 AM)
270 Views
ayman722
Active Level 1
Options
Galaxy S
Hi,
 I'm facing another problem. My S24 ultra not autofill the OTP directly from SMS to the app, and I can't open the keyboard to add manually
I need help with this problem 
Please check the video attached 




image


image



4 Comments
jawadcoral
Active Level 3
Galaxy S
Please give permissions to sms to apps
ayman722
Active Level 1
Galaxy S
How
hamydansari
Active Level 6
Galaxy S
Both message apps (Samsung & Google) work on my device. However, the OTP that you have displayed in the video is something that doesn't work, as these are different text boxes for each character. The otp paste will work seamlessly if the OTP has to be pasted in one box.

Additionally, in cases of multiple boxes, the apps have built-in features to read the OTP. Not all apps support this.

In conclusion, OTP with multiple boxes unfortunately has to be typed.
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Samsung_specialist
Community Manager
Options
Galaxy S

We recommend trying the following troubleshooting steps to resolve this problem:

1. Restart your device
2. Clear cache and data for the messaging app
3. Check autofill settings Go to Settings > General Management > Language & Input > Autofill service.
4. Update your device software.
5. Reset app preferences Go to Settings > Apps > Menu (three dots) > Reset app preferences.

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