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01-22-2019 08:56 PM in
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01-22-2019 09:26 PM in
Galaxy Sconnect your earphones.
now open the app and go to settings in the app.
there mostly you find Reset Settings.
click on that and restart your earphones.
This should do.
try it. in case it still doesn't work contact JBL service centre
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01-22-2019 09:30 PM in
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01-23-2019 12:38 PM in
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01-23-2019 12:43 PM in
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01-24-2019 12:39 PM in
Galaxy SThank you for sharing your concern. We apologize for the inconvenience caused to you. The relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback via Samsung member application i.e. Samsung member BETA app> BETA feedback>Send feedback>Error report>Collect log files>attach.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/