Original topic:

Notes assist problem

(Topic created on: 02-23-2024 06:25 PM)
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person123
Active Level 2
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Galaxy S
Hello ,I'm using S24 and I have a problem using the Samsung notes application where when I try to hit the summarize option in the app,it just shows me "Check your internet connection " 
I have all good internet why is this happening? Any solution pls🙏 
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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