Thank you for reaching out to the Samsung community! We would like to inform you to follow the steps below to resolve your concern:- - Go to settings > Accessibility > Hearing > Mute all Sounds > Enable it > Disable it. - Go to Settings > Sound and Vibration > Sound quality and Effects > Dolby Atmos > Disable it and then Enable it. - Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/