Original topic:

Not able to register for one UI beta 3.0 Program ( S20)

(Topic created on: 11-12-2020 04:29 PM)
461 Views
Sma42
Beginner Level 3
Options
Galaxy S
Hi I am trying to register for the one UI 3.0 beta program,  when I enroll it gives me a pop up saying it takes close to 10 mins for registration,  but I have waited for a day and still the registration is not complete and I am unable to get the OTA update , is any user facing similar issue and let me know if it was resolved ? 
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4 Comments
sanjxy
Active Level 5
Galaxy S
same issue dude waiting from a day now😔
Sma42
Beginner Level 3
Galaxy S
which device you use ?
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

We are sorry for the inconvenience caused to you. We request you to kindly send us the error log file along with the Video or Screen-shots within 15 minutes of issue occurrence through error report section from Samsung Member Application:- Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report. As this will help us to further investigate and resolve your concern.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Sma42
Beginner Level 3
Galaxy S
already sent a error report and seems like technical team nor the customer support is aware of the beta program, very poor service and knowledge by Samsung
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