Original topic:

Not Getting Software Updates On My S21 Ultra

(Topic created on: 01-11-2024 12:12 PM)
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Sahib3636
Beginner Level 2
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Galaxy S

I'm using Japanese variant S21 Ultra and it's still on August security patch, it's way too slow in getting ota updates. I'm impatiently waiting for One ui6, but I'm not even getting security patch update.

Model: SC-52B

3 Comments
VikrantTambade
Active Level 10
Galaxy S
If you have already tried checking manually through settings >> Software update >>Download and install the visit nearest Samsung service center.
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Galaxy S
Or you can install latest firmware. May b it's the region problem. Like some sort of carrier lock.
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Samsung_specialist
Community Manager
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Galaxy S

The software update was supposed to be released since December 2023. You may try to update the phone through Smart Switch app through the link below where you can find the steps: https://www.samsung.com/ae/support/mobile-devices/how-to-update-software-using-smart-switch/ Otherwise, You should visit the service center. https://www.samsung.com/ae/support/service-center/

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