Iam a samsung client since the galaxy S1 and on every release i preorder the phone and wait for it to be delivered, but in the past 3 years i started noticing that the phone it hitting the shelfs of the black market the second day of the release with even a lower price than the Samsung shop preorder one. But this year its totally disappointing, we preordered and waiting the delivery but the phone is already in the market with 900 Dhs less.
I agree with you about the price. But most of these phones are intended for other countries, not for the Middle East. Most of them are already flawed and do not support all services.
Thank you for sharing your experience with us, and we sincerely appreciate your loyalty as a long-time Samsung user. We fully understand your frustration regarding the price discrepancies you have observed between the official release and the availability of devices on the market, especially after preordering and patiently waiting for your device.
At Samsung, we value our loyal customers and always strive to offer the best possible experience. We can assure you that the official Samsung pricing for preorders is based on several factors, including product launch schedules, promotions, and retail distribution strategies. However, we are aware that sometimes third-party retailers or unofficial sources may offer products at different price points, which can be a source of frustration.
We do encourage our customers to purchase through official channels like the Samsung Shop to ensure that they receive genuine products with all the benefits of warranty, after-sales service, and exclusive offers available only to direct customers. Unfortunately, prices on the black market or through unauthorized sellers may not reflect the same standards of service or product authenticity.
We understand that the pricing situation is disappointing, and we appreciate your feedback, as it helps us to continually improve the overall customer experience. Rest assured, we are actively looking into this issue to make sure that our loyal customers are better supported and rewarded for their trust in Samsung.
If there is anything further we can assist you with or if you have any additional concerns, please feel free to reach out. We truly value your continued support and your feedback.
Thank you for looking into this matter and having the time to reply. I know that you can't control the prices of the black market but at least you can control releasing the stock to them until all pre-orders are over to not to feel that we got robbed by Samsung immediately. And note that the all the unites they are selling are genuine and under 1 year warranty. It has nothing different from the one you sell in official shops.
Thank you for your detailed feedback and for sharing your thoughts with us. We truly understand your concern regarding the availability of devices in unofficial channels immediately after launch, even while preorders are still being fulfilled. Your perspective as a loyal Samsung customer is very important to us.
While we continuously work to manage the official stock and prioritize preorder deliveries, we acknowledge that it is challenging to control the secondary market once units are released. We also recognize that these units are genuine and come with warranty, which can understandably create a sense of frustration when preorder customers feel they are at a disadvantage.
Please rest assured that your feedback has been shared with our relevant teams. Samsung is committed to improving the preorder experience and exploring ways to ensure that our loyal customers are better supported and rewarded for their trust in our products.
We sincerely appreciate your loyalty and patience, and we will continue working to enhance the experience for all preorder customers in the future.
