Original topic:

No changes in finger print performance after today's update

(Topic created on: 06-06-2020 08:28 PM)
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Vimalhc
Active Level 4
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Galaxy S
Today I had an update in my S10 light of 1.550 Gb. And still the finger print can't be registered.  In my phone.... there was already  problem in detecting now it turned wors
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3 Comments
Roshanchillim
Active Level 7
Galaxy S
try to remove all your registered fingers and register again hope this may work
Vimalhc
Active Level 4
Galaxy S
did the same sir but now I can't register any fingers from my hands ...
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Samsung_Support3
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Please perform the below mentioned steps to resolve the issue:

 

1) The device may not recognize fingerprints that are affected by wrinkles, small or thin fingers.

 

2) To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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