Original topic:

Network problem in 5g mode in s21fe exyones processor

(Topic created on: 2 weeks ago)
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Asadchild
Active Level 2
Options
Galaxy S
From last week my phone samsung s21fe does not getting any speed in 5g mode in 4g it have some speed but in 5g when I do speed test it shows unstable connection or 0.01MB/s in download speed and upload speed also 0.00MB/s today I got a software update but it didn't slove still so slow please help me what can I do. I also did 5 to 6 time aeroplane mode,restart many times,reset my mobile network settings in both sim but it not solved yet help me.......
8 Comments
Wodehouse
Expert Level 5
Galaxy S
Here are some additional troubleshooting steps you can try to resolve the slow 5G speeds on your Samsung S21 FE:
1. Check for Carrier-Specific Issues:
* Contact your carrier: Explain the issue to them and inquire if there are any known network outages or maintenance activities in your area that might be affecting 5G service.
* Check for carrier updates: Sometimes, carriers release updates that improve network stability or address specific device compatibility issues.
2. Verify 5G Availability and Coverage:
* Check your location: Ensure that you are in a 5G coverage area. You can use your carrier's network coverage map or contact them to verify 5G availability at your location.
* Check for obstructions: Physical obstructions like thick walls, windows, or metal objects can interfere with 5G signals. Try moving to a different location with better signal strength.
3. Check SIM Card:
* Reseat the SIM card: Gently remove and reinsert your SIM card to ensure proper contact.
* Try a different SIM card (if available): If you have a spare SIM card from the same carrier, try using it to see if the issue persists.
4. Check for Hardware Issues:
* Check for physical damage: Inspect your phone for any physical damage, especially around the antenna area.
* Test with a different phone: If possible, try using a different 5G-capable phone on the same network to see if you experience the same slow speeds. This can help isolate whether the issue is with your phone or the network.
5. Consider a Factory Reset (Last Resort):
* Back up your data: Before proceeding, back up all your important data (contacts, photos, messages, etc.) to a cloud service or computer.
* Perform a factory reset: This will erase all data from your phone and restore it to its original factory settings.
* Go to Settings > General management > Reset > Factory data reset and follow the on-screen instructions.
If the issue still persists after trying these steps, it's recommended to contact Samsung Support or take your phone to a service center for further diagnosis and repair.
Additional Tips:
* Keep your phone software updated: Ensure that your phone is running the latest software version, as updates often include bug fixes and performance improvements.
* Limit background apps: Close or restrict background apps that may be consuming network bandwidth.
* Avoid using 5G in areas with weak signal: If you're in an area with poor 5G coverage, consider switching to 4G for better stability and speed.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊
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Asadchild
Active Level 2
Galaxy S
Bro in my s21fe showing this problem in other phone it is running smoothly
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Asadchild
Active Level 2
Galaxy S
I don't want to reset from buying this phone I nearly do reset for 10 times
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, you are unable to use 5G on your device kindly visit the given links to resolve your issue.

● 5G in your Galaxy device: https://www.samsung.com/in/support/mobile-devices/how-to-use-5g-on-your-galaxy-phone/

● Network optimization: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Asadchild
Active Level 2
Galaxy S
Last 3 months I am using 5g in this location but this type of issue never happened..
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Asadchild
Active Level 2
Galaxy S
I did all network optimization step but no use
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