Original topic:

Network issues after new security update.

(Topic created on: Thursday)
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rochuuu
Beginner Level 2
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Galaxy S
Am facing network issues after this update, i dont know whether it is related to update or not but am facing issues..


This is the update I've done 
Update information

• One Ul version: 7.0

Android version: 15

• Version: S928BXXS4BYE3 / S928BOXM4BYE3 /

S928BXXS4BYE3

Size: 502.57 MB

• Security patch level: 1 May 2025

image


3 Comments
RAVIZOOMS
Active Level 10
Galaxy S
Which device
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rochuuu
Beginner Level 2
Galaxy S
S24 ultra and am using jio
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Kindly check the device in different locations/network coverage areas.

● Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).

● Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

● Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.

● Kindly try to contact the service provider once.

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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