Original topic:

Network issue

(Topic created on: 2 weeks ago)
104 Views
Gautam2408
Active Level 1
Options
Galaxy S
After the August update my s24 is loosing 5g signals and is also facing problem while connecting to 5ghz wifi
7 Comments
PGUIN
Active Level 5
Galaxy S
same
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Samsung_OneUi
Expert Level 5
Galaxy S
No issues in my phone
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sivaavvaru
Active Level 4
Galaxy S
Same
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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Gautam2408
Active Level 1
Galaxy S
I already did, they ask me to reset the phone
I am waiting for next update will see if it gets resolved.
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goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly visit this mentioned link to resolve your issue.

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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