Original topic:

Network issue

(Topic created on: 05-25-2024 05:40 PM)
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i4Basant
Active Level 4
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Galaxy S
After install latest update of S24Ultra facing low network reception or 5G network fluctuations, unstable network sometime no voice poor data connectivity on both network Jio or Airtel 
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goodthings
Expert Level 5
Galaxy S
Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time, restart your's device without any Sim in slots also interchange Sim in slots also turn off power saving mode then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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i4Basant
Active Level 4
Galaxy S
Each n every possible option tried but not worked ,
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Note: kindly contact your network service provider once to make sure there is no issue from their end.

Check device network in open area
Check device network mode settings
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on network mode SIM1 or SIM2>> Select network mode
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the steps: Navigate to apps screen and tap on Settings>> Tap on Connections>> Tap on Mobile networks>> Tap on Network operators>> Select automatically>>
Note: We recommend to set device network operators as automatically.
Tap on OK>>Registered on network.

Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please register your concern in the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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i4Basant
Active Level 4
Galaxy S
No any problem from operator end because both sim working fine in my iphone or oneplus
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OG_Monu
Active Level 4
Galaxy S
Here's how I fixed my similar issue:

I have Samsung Galaxy A33 5G, with Jio True 5G. Whenever I download a big file say 4/5 GB, the download speed at starting is fast but slowly throttles, and phone heats up. After a while it automatically switches to 4G, which is frustrating.

So I tried removing Back Cover to lose some heat, but that didn't work either.

So, I thought, What if I set my phone to 5G only. But that option was not available on my phone.

After some research I found a app called Net Monster available on Play Store. It has a settings page where you can set your Network Preference to NR only (5G only), and it works like charm, but with some issues, like you can't talk to someone on call. But I fixed that by setting use Power Saving mode that disables 5G and set Network Preference to 4G/Auto, thus I can talk on call. And whenever I need 5G I disable Power Saving mode, thus going into 5G only.

I personally deleted that app after this steps.

Problem Solved! If you are okay to take some pain.

But if the phone really overheats like really it will override the 5G only mode, and set it to 4G/Auto (Its pretty rare scenario). So use it without Back Cover to get maximum benefits.
No worries it will automatically come back to 5G only after phone cools down.

Peace ✌️
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