Solved: Network issue while gaming

Khakchang · ‎03-21-2024

I am using S21 fe exynos and whenever I open games like BGMI or COD mobile the network will automatically switch from 5G to 4G. I know that S21 fe is not particularly a gaming phone but I am really sick of this network issue. Does anyone else have same issue on their phone?

cs_member10 · ‎03-22-2024

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Kindly check the device in a different location/network coverage area.

Check device network mode settings: Settings> Connections> Mobile networks> network mode SIM1 or SIM2> Select network mode(set device network mode as 5G/LTE/3G/2G (auto connect) mode.).

Check network operator settings: Settings> Connections> Mobile networks>Network operators> Select automatically> OK> Registered on the network.
Note: We recommend setting device network operators as automatically.

Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.

Reset settings: Settings > General Management > Reset.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

View solution in context

_Jatin_ · ‎03-21-2024

It's because your phone gets hot

Khakchang · ‎03-21-2024

Thank you for the info brother. Is there any way I can fix that.

SampreethSamsungFan · ‎03-21-2024

Uninstall useless apps. Use 60hz refresh rate. Remove the case while gaming. Stay in a cool environment

Khakchang · ‎03-21-2024

Thanks for the advice. I'll be sure to try that.

_Jatin_ · ‎03-21-2024

Also if you want 5g the make the game optimisation to standard and lower graphics

_Jatin_ · ‎03-21-2024

6o hz would not be worth it for fps shooters

_Jatin_ · ‎03-21-2024

You should download all the resource pack and stay in the room which is cooler
Although it would get hot and switch to lte so if you have downloaded resource pack from 5g then 4g would give no problem

Khakchang · ‎03-21-2024

The thing is I really wanted to play COD Warzone but this issue is too much to bare.

Khakchang · ‎03-21-2024

Anyway thank you both for sharing your thoughts. I'll try uninstalling unwanted apps and stay in cool place while gaming.

Original topic:

Network issue while gaming

1 Solution