Original topic:

Need to work on S22 ultra Camera Stability

(Topic created on: 10-13-2022 11:45 PM)
187 Views
MishraJiLive
Active Level 5
Options
Galaxy S
Hi Team,
Please work on improvement of Camera software Stability specially for Video recording , Here i am attaching one sample video link, There it is getting lagged into Full HD recording.

Please work on it
9 Comments
MishraJiLive
Active Level 5
Galaxy S
Same issue i am facing i don't know how can i fix it
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Roshan5
Expert Level 2
Galaxy S
I have done Factory Reset Phone But Problem Not Solved.

Sometimes Problem occurring and Some times Not.
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rys2019
Active Level 3
Galaxy S
Same for me also, it's so irritating for quite some time already
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MishraJiLive
Active Level 5
Galaxy S
No one samsung member are taking this seriously even yet
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Roshan5
Expert Level 2
Galaxy S
I am taking seriously Planning to Sell S22 Ultra and buy Iphone 13 Pro Max or Iphone 14 Pro.
I think this Video Recording issue will never Solved.
During Recording No Problem occurring but after Recording when i watch Video, There is Problem means This is not Hardware Related Problem , This is Software, Processing Related Problem. Or Manufacturing Defect
Sometimes Problem Not happening.
How to Prove in Service center.
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MishraJiLive
Active Level 5
Galaxy S
Yes you can definitely prove
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MishraJiLive
Active Level 5
Galaxy S
Set Camera Recording on FHD60 and while you recording press 1x then sudden press 3x and focus over some object then press 1x and move the camera into different direction quickly. You got this issue
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cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We apologize for the inconvenience you are facing And please follow the easy troubleshooting steps which might help to solve the issue.
Check the physical condition of your camera lens.

1. Broken camera lens.
2. Scratchy camera lens.

Please check there is no laminated or tempered glass pasted on the camera.

Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt, and dust from the camera lens.

If the issue has not been resolved then Reset camera settings
Please follow the below steps:

Step1: From the home screen tap on Camera.
Step2: Tap on Settings.
Step3: Scroll up and tap on Reset settings.
Step4: Tap on Reset.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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