Need assistance for Esim

[davidkewarat]

Hello community, I have s25 ultra and I have 5 Esim profile in my phone. Profile 1, 2, 3 is working fine when I am changing the profile but when I am switching the profile 4 and 5, the network is not coming easily. I have to restart the phone every time when I am switching the profile 4 and 5. Only after restarting the network is coming but after few minutes it is again showing Emergency calls only. Is there any solution for this. Please guide me.

[MOQBALI · Accepted solution]

Troubleshooting eSIM Profile Switching Issues on Galaxy S25 Ultra

The Problem
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It sounds like you're dealing with an issue related to eSIM profile switching on your Galaxy S25 Ultra, where profiles 4 and 5 don't connect to the network properly without restarting the phone, and even then, the connection drops shortly after.

Verifying Profile Status
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Here are some possible causes and solutions to help you troubleshoot:

✅ 1. Check Profile Validity

Ensure that eSIM profiles 4 and 5 are still valid and active with your carriers.

Log into your carrier's portal or contact customer service to check if the lines are active and provisioned correctly.

Carrier-Related Issues
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✅ 2. Carrier Compatibility & Priority

Some networks may not fully support seamless switching between multiple eSIMs.

Check if profiles 4 and 5 use the same carrier or a different one.

Some carriers are known to have poor support for multiple eSIM profiles on one device.

Understanding SIM Limitations
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✅ 3. SIM Profile Limitations

Even though you can store multiple eSIMs, only one can be active at a time, and switching between them depends on device software and network behavior.

Identifying the Problem
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There might be a software bug causing issues with the latter profiles in the list.

Clearing Network Issues
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✅ 4. Clear Network Settings

Try resetting network settings to clear any cached issues:

Go to: Settings → General Management → Reset → Reset Network Settings

⚠️ Note: This will remove Wi-Fi, Bluetooth, and mobile settings, but not your data.

Updating Software
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✅ 5. Update Your Software

Make sure your device is running the latest One UI and Android version.

Go to Settings → Software Update → Download and install

Testing in Safe Mode
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✅ 6. Safe Mode Test

Boot your phone in Safe Mode to rule out third-party apps interfering:

Press and hold Power → Tap and hold Power Off → Select Safe Mode

Try switching to profile 4 or 5 and see if the issue persists.

Reinstalling eSIM Profiles
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✅ 7. Reinstall Affected eSIMs

Delete profiles 4 and 5 and re-add them (if you have the activation QR codes or activation info).

This can help if the profile got corrupted or was imported incorrectly.

Utilizing Samsung Members App
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✅ 8. Samsung Members App – Diagnostics

Initial Diagnostics via Samsung Members
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Use the Samsung Members app → Go to Support → Phone diagnostics to check for SIM or network issues.

You can also report the bug directly from the app.

Potential Causes and Further Steps
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If none of the above work, this might be:

A bug in the firmware related to handling more than 3 eSIMs.

A hardware-related issue with the modem or eSIM handler.

Contacting Samsung Support
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✅ 9. Contact Samsung Support

[davidkewarat]

Thank you.

[Rahul_Radhakrishnan]

Since your first 3 eSIM profiles work fine, but profiles 4 & 5 drop network, it’s likely not a hardware fault but related to profile/carrier configuration or a software issue. Try these steps:

1. Update software: Make sure your phone is on the latest Software update (Settings → Software update → Download and install).

2. Check carrier support: Not all carriers fully support multiple eSIM profiles beyond 2–3 active switches. Contact the carrier for profiles 4 & 5 to confirm compatibility.

3. Reset network settings: Go to Settings → General management → Reset → Reset network settings, then re-add your eSIMs.

4. Reinstall eSIM profiles: Delete profiles 4 & 5 and re-download them from your carrier, in case of corrupted provisioning.

5. Safe mode test: Boot into Safe mode (hold Power key → long-press “Power off” → Safe mode). Switch to profile 4/5 and check if network holds—if it works fine in Safe mode, a third-party app is interfering.

6. Escalate to Samsung: If issue persists, report via Samsung Members → Support → Error reports so logs can be analyzed, or visit a Samsung Service Center for diagnostics.

Most often, this happens because some carriers’ eSIM profiles don’t fully support multi-profile switching. Restarting temporarily forces re-registration, but only Samsung + carrier logs can confirm the root cause.

[davidkewarat]

Thank you

[Rahul_Radhakrishnan · Accepted solution]

Thanks for sharing your concern. I’ve already explained the possible solution for your eSIM issue. If you feel this answered your query, please mark it as the accepted solution so it can also help other members facing the same situation.

To mark my reply as a solution:

1. Open my response.


2. Tap the three dots (⋮) on the right side.


3. Select “Accept as solution.”


This will close your query and make it easier for others to find the right guidance 😊

[Samsung_specialist]

We're sorry to hear about your experience.

To assist you further, follow these steps:
1. Check SIM Manager : Settings > Connections > SIM Manager → confirm both lines are enabled.
2. Turn on Dual SIM Always On.
3. software updated : Settings > Software update > Download and install. Samsung pushes patches for eSIM stability.

If the issue persists, please visit a service center for further assistance. You can locate your nearest service center using the link below: https://www.samsung.com/ae/support/service-center/.