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Original topic:

NFC not working in S21 Ultra after July update

(Topic created on: 07-24-2021 07:05 PM)
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SgRepeat
Active Level 4
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‎07-24-2021 07:05 PM (Last edited ‎07-24-2021 07:07 PM ) in 

Galaxy S
After the July software update, I'm unable to make tap to pay payments using Samsung Pay.

The Samsung Service Centre confirmed the issue as well, but their only solution is to reinstall the OS for which I need to backup my entire phone's data.

Have any S21 Ultra users faced issues with using Samsung Pay after the July update? 
2 Comments
SgRepeat
Active Level 4
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‎07-24-2021 08:07 PM in 

Galaxy S
No, it's nothing like that.

I'm assuming it's either an issue with the update or with my specific unit.
Samsung_Support2
Expert Level 3
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‎07-27-2021 09:13 PM in 

Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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