NETWORK ISSUES

[Rypaulvillanueva]

Hello, hope someone can help. I have an issue with my S21 Ultra wherein my network has been intermittent or while using my data it goes airplane mode then goes back on. From 4G/5G symbol it turns into this 🚫 then goes back to 4G/5G after a few seconds. I have tried to factory reset my phone but the problem still persists. It is not a service provider issue also since I already replaced my sim card to a new one. This started to happen when I last updated my phone last January 15, 2022. Appreciate the help/recommendations. Thanks! 

[Basils21]

*Single sim

[RishiGopal]

No Network Issue After That

[Basils21]

Which sim network??u turned off the other sim or swapped to other phone?

[RishiGopal]

I Turned Off Vodafone Sim While Using Internet On Jio Sim

[Ab_Heartsy]

I'm not sure but did you check the battery saver settings where there's an option to turn off 5G if the battery saver mode is on. Maybe also check the Sim settings too, if you accidentally changed something there. That's pretty much I know about.

[sushilkk]

Same problem s21+😔

[Ravi0883]

Reset your phone in setting.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:

Check device network mode settings
Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.

Note: We recommend to set device network mode as LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".

Please follow the below steps.

Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on Network operators.
Step5: Select automatically.
Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.
Step6: Tap on OK.
Step7: Registered on network.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[abrahamjoy]

Go to hell with ur suggestions. This is the common comment under every network issue post .....

[李妙言]

your ways are not working,in fact, this problem was resolved at the update of march, but come back again with the update of April.