My media vanished from Gallery & no help till now

[Haz23]

All this while I was using second whatsapp on my S10 but yesterday all of a sudden my photo and video folder of the second whatsapp vanished from my gallery. Can someone please help retrieving my data

[Strangeneria]

Vanished ? 🙄 🙄
Check the storage of your phone ... has it decreased ?

[Haz23]

Yes.... it vanished.

[Haz23]

Storage is the same

[Flipflops]

Take backup, Install Whatsapp business with the WhatsApp Dual Number and restore the Backup Data.
Later disable the Dual Whatsapp ! 🌟

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support