My S24 Ultra screen is less vibrant than my S23 Ultra

[Shahzaib_S23Ultra]

I just got my S24 ultra. I an shocked to see the dullness of app icon colors in this phone when compared to my S23 ultra. They are very less punchy, less vibrant and having less contrast in them. It looks the VIVID mode is not at all working on this S24 Ultra.

Is this a software bug or is it something to stick with us forever due to a hardware issue?

If this is not a software bug, it feels like I was being cheated.

[engineergaurav]

I feel like it is software issue because if you watch some hdr videos on YouTube the screen vibrancy looks fine, I believe the issue is with the UI itself the colours on chrome browser also looks pathetic

[ramgopalverma]

Camera is pathetic due to this new AI feature. Doesn't matter if you take pics in sunlight or low light condition this AI enhancement is always on and screw your images with unnecessary artifacts. Lowlight its really really pathetic due to AI over processing. Samsung should give option of disabling the AI completely

[ashwin360]

Samsung finally killed S series flagship! S24 ultra is turning out to be a disaster. I should have gone with vivo x100 pro. Even my old s23 ultra was much better. Washed out display, worst worst worst camera i have seen on any latest phones. My iqoo 12 takes much much better shots than this phone. I'll wait for an update, if it doesn't improve i might sell it off.

[Shahzaib_S23Ultra]

I agree with you, Ashwin. I didn't highlight it in this post, but the camera is also worst in this phone.

[Santoshshetty2909]

I am facing the same as well, and i really hope Samsung releases a software update which help fix all these washed out display, camera and other issues all together.

[Shahzaib_S23Ultra]

Thanks, brother, for putting it here. It can only be done sooner from samsung when we write about it more and more on social media and comment sections, and here in the community app as well.

[Santoshshetty2909]

Agreed! S24U will be a beast if they address all these issues ASAP

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[Shahzaib_S23Ultra]

This is not a bug report kind of thing. We know how to do it. It's about the lack of vibrancy in color reproduction in the S24U device. This is not an INCIDENT type of thing to create a log file and report to you.

[chaitanyakanuri]

Well it's more of a software issue my friend purchased s24 ultra we both were checking it with my s23 ultra there toooo I found this screen issue and when checked in screen mode it's same when we put it in vivid and natural so this is more of a software issue guess samsung will rectify this