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Beginner Level 3
The new s20 is getting heated up for no reason, Is anyone else facing the same issue
6 Comments
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Active Level 3

this might be due software....get it updated form service center once..if still it persist then it may be related to hardware.

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Expert Level 5
We all facing this Bro, who s20 series is on fire litterly. 🤣🤣
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Active Level 3

Yup....battery drain is a big concern.

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Expert Level 2

You need to use a freezer with exynos processor.

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Expert Level 5
whole exynos user community is facing this.
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Active Level 7

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned troubleshooting steps and be assured that it should resolve your issue:
1) On the home screen swipe down the notification panel. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2) Decrease the screen brightness. Sometimes high brightness level may cause the heating issue.

 

Visit the below link for the complete steps:
https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If the issue still persits, kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):
Samsung Members App > Feedback >Error report > Attach log file.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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