My 12 day old S20FE's screen suddenly went black

[kavangcb29]

Hi.. I purchased galaxy S20FE 5G on 5th October through Amazon. Suddenly the display went black today morning. Samsung service center told me to contact Amazon customer care. Would there be a possibility of replacement? How do I go about it...any suggestions? Thank you.

[RKSpidey]

No idea mate , i purchased it on 11th October. Mine is working fine as of now.

[RKSpidey]

While talking to customer care of Amazon kindly share the pics of the issue , that is in your case black screen

[RKSpidey]

But i once talked to Samsung on whatsapp and they told me that replacement policy is valid for 10 days after that you have to go to the service center.

[kavangcb29]

But on the box it's mentioned as 14 days

[RKSpidey]

Please have a look

[RKSpidey]

+91 1800 5726 7864 this the number for Samsung's customer support

[gunalravikumar]

Press volume button down and press power button continusly. After that automatically mobile was restarted

[kavangcb29]

I did try that but nothing happened

[AMPK]

Speak to amazon and also send error report to Samsung