Resolved! Solved

Original topic:

[Music App] Samsung music Export/Import Playlist function greyed out

(Topic created on: 01-15-2024 06:42 PM)
731 Views
Zymbi
Active Level 3
Options
Galaxy S
Hi, I can't seem to import any music playlists into Samsung Music as the option is greyed out. How can I fix this. 

image
Import Playlist greyed out 




1 Solution


Accepted Solutions
Solution
Zammi
Active Level 9
Galaxy S
To import playlist, in Internal storage, under the Music folder, you should have your playlist file with the .m3u extension.

View solution in context

4 Comments
Solution
Zammi
Active Level 9
Galaxy S
To import playlist, in Internal storage, under the Music folder, you should have your playlist file with the .m3u extension.
Zymbi
Active Level 3
Galaxy S
Solved: btw doesn't seem to work with M3U8 files
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy S

If the option to import music into Samsung Music is greyed out, there are several potential reasons for this issue. Here are some troubleshooting steps to resolve the problem:

Check File Format:
Ensure that the music files you are trying to import are in a compatible format (e.g., MP3, M4A). Samsung Music may not support certain file formats. If your music files are in an incompatible format, you may need to convert them using a third-party tool.

Verify Storage Permission:
Make sure that Samsung Music has the necessary permissions to access your device storage. Go to Settings > Apps > Samsung Music > Permissions, and ensure that the app has permission to access storage.

Restart Samsung Music:
Close the Samsung Music app and restart it. Sometimes, a simple restart can resolve temporary glitches. If the issue persists, consider restarting your device.

Clear App Cache and Data:
Clearing the app cache and data can sometimes resolve issues. Go to Settings > Apps > Samsung Music > Storage, and tap on "Clear Cache" and "Clear Data." Note that clearing data will remove your playlists and settings within the app.

Update Samsung Music:
Ensure that you have the latest version of the Samsung Music app installed. Go to the Google Play Store, search for Samsung Music, and check if there's an update available. If so, install the update and see if the issue is resolved.

Check Storage Space:
Ensure that there is sufficient storage space on your device. If the storage is nearly full, it might affect the app's ability to import new music. Delete unnecessary files or move them to an external storage device.

File Encryption or DRM:
Check if the music files are encrypted or protected by digital rights management (DRM). In some cases, DRM-protected files may not be importable.

0 Likes
Zymbi
Active Level 3
Galaxy S
This is incorrect and not relevant to my question (I am talking about playlists and NOT music). In addition, I have already marked the thread as being solved before your reply. This makes things confusing and clutters the comment section with answers that are not relevant. Please delete and next time read through the issue carefully before copy pasting a generic response with bad formatting.

Honestly, I am flabbergasted that this is a response from a "Samsung Specialist" 😕
0 Likes