Original topic:

Moisture Detected in s9 on beta

(Topic created on: 01-28-2020 12:57 PM)
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SinhaAnku
Active Level 7
Options
Galaxy S
Whenever (Say daily) my phone's battery reached to 20%, suddenly i got switched off and on connecting charger in type c port Displays " Moisture Detected". After drying the port 3 hours by mean of dryer it doesn't short out. Afterthat i charge it with wireless charger which works. I think this is the software problem as many other phone experiences after beta in S9. Samsung please fit it. This is too horrible to us as it got switched off at 20% battery & doesn't charger n open without wastage of time of approximately 3-5 hours daily.
9 Comments
Girishankar
Active Level 9
Galaxy S
1.Try to run the phone in safe mode and then try charging
2. clear the cache partition and check.
3. take a backup and then do the master reset
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SinhaAnku
Active Level 7
Galaxy S
not helpful bro
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Girishankar
Active Level 9
Galaxy S
How to boot to safemode
1Turn the device off by holding the Power button until the option to Power Off appears on the screen. Tap Power off .

2Press and Hold the Power and the Volume Downbuttons at the same time, to turn the device on.

The Power key is on the right hand side of most Samsung phones, and the Volume Downwill usually be on the left hand side.

When you see the Samsung logo appear on the screen, you can let go of the Power button while the device boots up. Make sure to keep holding the Volume Downbutton.

3You will now be able to see Safe Mode down the near the bottom left of the screen.

Within Safe Mode you'll be able to test for lots of different issues, navigate around the device to see if you run into any problems. You can use Safe Mode to keep an eye on your battery life or mobile data usage for as long as you'd like; however there will be apps that won't be available inside Safe Mode.

Exit Safe Mode:

There are 3 different ways to exit Safe Mode - all of them require the device to restart completely.

1Hold Volume Down and Power for at least 5 seconds to force the device to restart.

2Hold the Power button on the right hand side and select Restart on the screen.

3Swipe down from the top of the screen to access the Notification panel. Select the notification Safe Mode is on and tap Turn Off on the prompt to restart the device.

If your device is continuously booting into Safe Mode, there may be damage to the Volume Down button causing it to 'stick' while the device turns on. Please get in touch with our Samsung Care experts for help finding an Authorised Samsung repairer.

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Girishankar
Active Level 9
Galaxy S
Hv u tried bro?
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SinhaAnku
Active Level 7
Galaxy S
nope
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SinhaAnku
Active Level 7
Galaxy S
it seems to be time consuming
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Girishankar
Active Level 9
Galaxy S
No bro it takes less time
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SinhaAnku
Active Level 7
Galaxy S
actually backup of 128 gb takes time
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Samsung_Support3
Moderator
Moderator
Options
Galaxy S

Hi there,

 

Please follow the below mentioned path in order to resolve the issue:

> Once check with another USB cable.

> Perform the reset app preferences (setting>>apps>>three dots on the right top>>reset app preferences).

> Perform reset settings of the device (setting>>general management>>reset>>reset setting).

> Run the device in safe mode and check the issue.

For further assistance, share your concern/feedback in Samsung members app>Beta Feedback > Send Feedback > Error Reports.

 

Regards,
Team Samsung Members

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