Mobile data usage while calling in S23

[kapil1984]

Hi

My mobile data is not working while calling in S23 I did all necessary settings and also inter changed the sim but not working 

Is this problem is in my device only or any other settings required please guide.

Thanks 

[Dhruvkholia24]

This happens when there are two sims , it is not a problem
You can connect a wifi network to access internet connection while calling
You can also turn on wifi calling

[kapil1984]

Thanks for your reply but please suggest I don't have wifi network in my office and want to use only mobile data either sim 1 or 2.Pls suggest

[AnilVirani]

Please kindly check that the "Use Internet while calling" option is on.

[kapil1984]

Hi No such options available in mobile network or sim manager setting please elaborate where to check this option.

[AnilVirani]

"Setting > Connection > Sim manager > Data switching and backup calling"
Turn it on!

[kapil1984]

I did it but not working you also it will not work I think only 1 sim will work or I think wi fi network required.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Check Settings: If mobile internet is not working during the call, then check settings 'Use internet during call', Please follow the below steps to enable 'Use internet during call': Settings> Mobile Networks> Use internet during call> Enable it, if disabled.

Check Mobile Network: Settings> Connections>Mobile networks> Network mode> Select 5G/LTE/3G/2G (auto connect).

Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

Check Data Roaming: Settings> Connections> Mobile networks> Data roaming to enable it, if disabled.

Reset network settings: Settings> General management> Reset> Reset network settings> Reset settings> Unlock your screen> Reset.

Check another network operator SIM: If the issue has not been resolved, then get in touch with the network operator and try to check with another network operator SIM.
Note: kindly contact your network service provider once to make sure there is no issue from their end.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[kapil1984]

Hi

Please understand the exact query.

[Narjary777]

I didn't see your "Use internet during call" in my galaxy s23 Ultra mobile. I have been using 2 Sims, so tried by enabling one SIM only, even though that problem is not solve. S23 Ultra cannot use internet during call by setting that you have advised. That's the problem.