Original topic:

Minor Scratches on Galaxy S24 Ultra Titanium Frame (Titanium Violet)

(Topic created on: 05-22-2024 11:15 PM)
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KH101
Active Level 1
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Galaxy S
Hi everyone,

I'm hoping to get some advice on my recently purchased Galaxy S24 Ultra (Titanium Violet Frame). I've only had the device for 9 days and I've noticed some minor scratches on the frame.
Here's the thing: I've kept it in a case since day one and haven't removed it at all. So, I'm unsure how the scratches might have appeared. It's possible they were there from the factory itself.

I'm wondering if anyone has encountered similar issues with the titanium frame?

 * Has anyone else noticed scratches on their new S24 Ultra titanium frame, even with a case on?

 * Are there any recommended methods for buffing out minor scratches on the titanium frame without damaging the finish?

 * Since the device is new, would a warranty claim be a possibility for a scratched frame?
Any insights or suggestions from the community would be greatly appreciated!

Thanks,

5 Comments
Zammi
Active Level 9
Galaxy S
What's the case you're using? I'm using a Samsung vegan leather case. So far I haven't noticed any scratches in my unit.
KH101
Active Level 1
Galaxy S
Am using a spigen Lequid Crystal clear case, I've got no idea how these scratches came up. The scratches are not noticeable untill it's reflects properly for certain light conditions
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Sabvin
Active Level 1
Galaxy S
In my opinion don't use any cases for phones. When dust accumulates inside the case it's started to damage your phone.

Just treat like a phone not god. It's just a phone.

My advice is Don't use cases... Use as it is when you buy it.
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KH101
Active Level 1
Galaxy S
Thanks for the tip! I'll be sure to let my phone know it's not a god when I inevitably send it flying across the room. Maybe it'll learn to dodge next time ;)
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Samsung_specialist
Community Manager
Options
Galaxy S

We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link:  https://www.samsung.com/ae/support/service-center/  

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