Original topic:

Mic mute issue when calling

(Topic created on: 2 weeks ago)
11 Views
YJG
Active Level 5
Options
Galaxy S
I observed very weired random issue on my S25 Ultra...Once I call someone; mic is not getting activated and that i come to know when i saw that green indicator not coming on top once users accept call so voice is not getting heard at other end. I was thinking its network issue but its mic activation issue...if we click mic mute unmute then person at other end able to hear voice 
19 Comments
vinayshah
Expert Level 3
Galaxy S
In phone app, remove mic permission if it allows u to or else try resetting only the phone app..
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YJG
Active Level 5
Galaxy S
By default in Samsung phone app microphone permission is not applied. I dont know how the app manage this... actually i have used other dialer as well and still face such random issue
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vinayshah
Expert Level 3
Galaxy S
Probably the cache or other dynamic files of that app r still there. Do 1 thing,
Take backup of entire data, clear cache partition of ur phone and see. It should work.
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YJG
Active Level 5
Galaxy S
Already did this
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vinayshah
Expert Level 3
Galaxy S
Then there's only 1 option left which is to visit service center & get it repaired or replace since it's under warranty.
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YJG
Active Level 5
Galaxy S
Already visited but as its random problem they are not conforming and telling that there is no issue with Mic or device
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vinayshah
Expert Level 3
Galaxy S
Escalate the matter via Email to Samsung seniors tag consumer forum and also spread a word on Social media. For many users with vertical lines issue, these steps have worked.
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YJG
Active Level 5
Galaxy S
I am doing it but not much users experience such issue or no one notice and feels its network issues may be... only this forum mentioned same...https://eu.community.samsung.com/t5/galaxy-s25-series/call-issue-mute-after-android-16-one-ui-8-upda...
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues by using the below given link.

● Galaxy device microphone issue: https://www.samsung.com/in/support/mobile-devices/what-to-do-if-your-microphone-or-speaker-is-not-wo...

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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